FREQUENTLY ASKED QUESTIONS

How can I contact ARPA?

Email us at weararpa@icloud.com. For order-related enquiries, include your order number when available.

How do I find my order information?

Check the order confirmation email sent after checkout. If you need assistance, contact us with your order number.

How long does shipping take?

Shipping times depend on the product, destination and fulfilment process. Any available estimated delivery information will be shown during the purchase process or shared in your order updates.

Can I change or cancel an order?

Contact us as soon as possible if you need to request a change. Once an order has entered production or shipping, changes may no longer be possible.

What if my item arrives damaged or defective?

Please contact us with your order number and clear photographs of the issue. We will review the case and explain the next steps.

Can I return an item?

Returns and withdrawal rights depend on the circumstances and applicable consumer law. Please contact us before sending an item back. See our return and refund policy for the applicable procedure.

Which size should I choose?

Review the size guide available on the product page before ordering. If you have questions, contact us before completing your purchase.

Where can I read the store policies?

Please consult the store’s shipping, privacy, terms and return policies for further information.